Shipping
To check your order status, go to thepetters.in and click on ‘My Account’ icon in the main menu bar. Go to ‘Order history’ and choose the order you’d like to track.
To check this, enter your pin code in the “Deliver to” box on the product page.
If you are located in a metro city, you should get your order within 1-3 days. If you are in a non-metro city, we’ll get you your package within 2-7 days.
You can check delivery timelines for your pin code by using the “Deliver to” box on the product page.
We are providing free shipping pan India.
Payments
For our range of products and supplies, we accept all the standard payment modes including credit cards, debit cards, netbanking, UPI payments, cash on delivery, and all major mobile wallets.
Cash on delivery is free for cart value 699/- or above.
There is a charge of Rs. 39 on cart value below 699/-
In the rare case that this happens, please call our customer support at 6005398972 or write at [email protected]
Promotions
Promo codes can be applied to any order at the time of checkout. Look out for the ‘Apply promo code’ button.
Returns and cancellations
You can raise a return or replacement request by calling our customer support at 6005398972.
Depending on your bank, the amount will be credited in your account within 7 working days of placing the request with us.
You can raise a return request within 10 days from the delivery of the order. We will only be able to process return requests that are compliant with our returns and refund policy.
If your order status is not “In Transit” yet,
- Go to ‘My Account’ on supertails.com
- Go to ‘Order History’ and choose the order you want to cancel
- Click on ‘Cancel’ and press ‘Confirm’
Support
You call us at 6005398972.or write us at [email protected]
We are available from 8 am to 10 pm every day of the week.
Our detailed privacy policy is available at Privacy Policy